This Privacy Policy is designed to help you understand how FlowGen Labs, Inc. (“FlowGen,” “we,” “us,” or “our”) collects, uses, and shares your personal information, and to help you understand and exercise your privacy rights.
1. Scope and Updates to This Privacy Policy
This Privacy Policy applies to personal information processed by us, including on our websites, mobile applications, and other online or offline offerings. To make this Privacy Policy easier to read, our websites, mobile applications, and other offerings are collectively called the “Services.”
Changes to our Privacy Policy. We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.
An Important Note: This Privacy Policy does not apply to any of the personal information that we process on behalf of our customers through their use of our Services (“Customer Data”). Our customers’ respective privacy policies govern their collection and use of Customer Data. Our processing of Customer Data is governed by the contracts that we have in place with our customers, not this Privacy Policy. Any questions or requests relating to Customer Data should be directed to our customer.
2. Personal Information We Collect
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third party services and organizations, as described below.
A. Personal Information You Provide to Us Directly
- Account Information. We may collect personal information in connection with the creation or administration of your account, such as your name, email address, phone number, address, professional details, and any other information that you provide to us or that we otherwise collect.
- Purchases. We may collect personal information and details associated with your purchases, including payment information. Any payments made via our Services are processed by third party payment processors. We do not directly collect or store any payment card information entered through our Services, but we may receive information associated with your payment card information (for example your billing details).
- Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address when you request information about FlowGen or our Services, register for our newsletter, request support, or otherwise communicate with us.
- Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.
- Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (for example commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein.
- Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we may offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.
- Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
- Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
- Job Applications. We may post job openings and opportunities on our Services. If you respond to one of these postings, we may collect your personal information, such as your application, CV, cover letter, and any other information you provide to us.
B. Personal Information Collected Automatically
We may collect personal information automatically when you use our Services.
- Automatic Collection of Personal Information. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, items that you search for via the Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.
- Cookie Policy (and Other Technologies). We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of our Services. See Your Privacy Choices and Rights below to understand your choices regarding these Technologies.
- Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience.
- Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services.
- Analytics. We may use Technologies and other third party tools to process analytics information on our Services. These Technologies allow us to better understand how our digital Services are used and to continually improve and personalize our Services.
C. Personal Information Collected from Other Sources
- Third-Party Services and Sources. We may obtain personal information about you from other sources, including through third party services and organizations. For example, if you access our Services through a third party application, we may collect personal information about you from that third party application that you have made available via your privacy settings.
- Referrals and Sharing Features. Our Services may offer tools and functionalities that allow you to provide personal information about your friends through our referral service.
3. How We Use Your Personal Information
We use your personal information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.
A. Provide Our Services
- Managing your information and accounts;
- Providing access to certain areas, functionalities, and features of our Services;
- Answering requests for customer or technical support;
- Communicating with you about your account, activities on our Services, and policy changes;
- Processing your financial information and other payment methods for products or Services purchased;
- Processing applications if you apply for a job we post on our Services; and
- Allowing you to register for events.
B. Administrative Purposes
- Direct marketing, research and development, security, and fraud prevention;
- Detecting security incidents and protecting against malicious or illegal activity;
- Measuring interest and engagement in our Services;
- Improving, upgrading, or enhancing our Services and developing new products;
- Quality control, identity verification, debugging, auditing, and compliance;
- Sharing personal information with third parties as needed to provide the Services; and
- Enforcing our agreements and policies and complying with legal obligations.
C. Marketing and Advertising our Products and Services
We may use personal information to tailor and provide you with content and advertisements as permitted by applicable law.
D. With Your Consent
We may use personal information for other purposes that are clearly disclosed at the time you provide it or with your consent.
E. Other Purposes
We may use de-identified and/or aggregated information for research, analysis, analytics, and other legally permissible purposes.
4. How We Disclose Your Personal Information
A. Disclosures to Provide our Services
- Service Providers
- Third-Party Services You Share or Interact With
- Business Partners
- Affiliates
- Advertising Partners
B. Disclosures to Protect Us or Others
We may disclose information if required or appropriate to comply with law, protect rights, enforce policies, or investigate illegal activity.
C. Disclosure in the Event of Merger, Sale, or Other Asset Transfers
Your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
5. Your Privacy Choices and Rights
Your privacy choices may include:
- Email communications opt-out;
- Text messages opt-out;
- Mobile push notifications and location settings;
- “Do Not Track” signals are not honored;
- Cookies and personalized advertising preferences;
Your privacy rights may include access, portability, correction, deletion, opt-out of certain processing, restriction or objection, appeal, and withdrawal of consent, as permitted by applicable law.
6. International Transfers of Personal Information
Personal information may be transferred, processed, and stored anywhere in the world. We use appropriate safeguards where required.
7. Retention of Personal Information
We retain personal information for as long as needed for the purposes described and to comply with legal obligations.
8. Supplemental Notice for Nevada Residents
We do not currently sell your personal information as sales are defined in Nevada law.
9. Our Lawful Basis for Processing
Depending on your jurisdiction, processing may be based on contract performance, legitimate interests, legal obligations, or consent.
10. Children’s Information
The Services are not directed to children under 18 and we do not knowingly collect personal information from children.
11. Other Provisions
Third-party websites and applications are not controlled by us. Please review their privacy policies.
12. Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at [email protected].